FortuneGames takes your personal information seriously. This policy covers what data is collected, why it is collected, how it is kept secure, and what rights you have.
Core Privacy Principles
Your trust is our most valuable asset. Here's what we do to protect it.
Every piece of data sent to FortuneGames is secured with bank-grade SSL encryption. No one can intercept, read, or alter your information in transit.
Your name, phone number, email address, and any other personal information are never sold or rented to advertisers or third parties.
You have the right to view, correct, or request deletion of your personal data. Submit a request through FortuneGames support at any time.
FortuneGames servers are hosted in internationally certified data centers. Regular security audits and penetration testing are conducted.
Data is not retained beyond the period for which it is needed. Once legal obligations have been met, information is securely deleted.
Written in plain language instead of complex legal terms, so every member can genuinely understand what happens with their data.
Welcome to the FortuneGames Privacy Policy. This document explains what information we collect about you when you use FortuneGames, how that information is used, and the steps we take to keep it secure.
This policy applies to the FortuneGames website, mobile app, and all related services. "Data" refers to any information that can directly or indirectly identify you — such as your name, phone number, email address, IP address, and similar details.
FortuneGames believes privacy is a fundamental right. That's why this policy is intentionally written in plain language — no legal jargon — so every member can clearly understand what happens with their data.
If you have any questions about this policy, at any time support@fortunegames.world Write to us at the address provided or reach us via live chat.
FortuneGames collects information in two main ways — what you provide directly and what is gathered automatically as you use the platform. Details are listed below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number | OTP Verification, Notifications & Support |
| Financial Information | BKash/Nagad number, bank account | Deposit & Withdrawal Processing |
| Device & Technical Information | IP address, browser type, device model | Security Monitoring & Fraud Prevention |
| Usage & Behavioral Data | Games played, betting history, session duration | Service Improvement & Personalized Experience |
| Contact History | Support Chat, Email Correspondence | Troubleshooting & Service Quality Improvement |
FortuneGames only collects information that is genuinely necessary to provide its services. Requesting or storing data beyond what is needed goes against our policy.
FortuneGames uses collected data for specific purposes only. Each purpose has a defined reason, and your data is never used beyond that scope.
Your identity and contact information is used to handle registration, login, password recovery, and account security.
Financial information is used to process deposits and withdrawals and to resolve any payment-related disputes.
Device and behavioral data are analyzed to detect multiple accounts, bonus abuse, and suspicious transactions.
Your contact information is used to send draw results, new promotions, security alerts, and support replies.
FortuneGames analyzes which games are popular and which pages get the most engagement to continuously improve the platform.
Certain data must be retained for a specified period to comply with anti-money laundering laws and regulatory requirements.
FortuneGames does not share your data with third parties for advertising purposes. You can unsubscribe from promotional emails at any time.
FortuneGames has put in place multiple technical and administrative measures to keep your data secure. These aren't just words on a page — every layer of protection is actively working.
The FortuneGames security team monitors systems around the clock. If any suspicious activity is detected, immediate precautionary action is taken on the relevant account and the member is notified.
Keep in mind that some responsibility for your account security rests with you. Use a strong password, never share it with anyone, and keep two-factor authentication enabled.
FortuneGames uses cookies on its website and app. Cookies are small data files stored on your device that help remember your preferences and improve the service on future visits. FortuneGames uses three types of cookies:
You can delete cookies or block new ones at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in. Cookie management options in the FortuneGames app can be found in the Settings section.
FortuneGames believes you should have full control over your own data. Your rights are clearly outlined below:
You can request to know what information FortuneGames holds about you. Contact support and you'll receive a response within 30 days.
You can request corrections to any inaccurate or outdated information — either directly from your profile page or by contacting support.
After closing your account, you may request deletion of your data. Certain information may need to be retained for a specified period due to legal obligations.
You can request a portable copy of your data. Submit a request to support and it will be provided in a standard format (CSV or JSON).
You can object to your data being used for marketing or analytics purposes — either by unsubscribing from emails or by contacting support.
To exercise these rights support@fortunegames.world Write to us at the address provided. Including "Privacy Request" in the subject line will help us respond faster.
FortuneGames strictly refrains from collecting data from or providing services to anyone under 18. If we have reason to believe that a minor's data has been collected, we will delete it immediately.
If parents believe their child has opened an account on FortuneGames, they should immediately contact us at support@fortunegames.world Please notify us at the address provided. We will promptly close the account and permanently delete all associated data.
If there is any doubt about a user's age, FortuneGames may request a national ID or other age-verification document at any time. Failure to provide the required document may result in a temporary account suspension.
This privacy policy may be updated due to changes in business processes, technology, or legal requirements. Members will be notified in advance of any significant changes via email or in-app notification.
The date of any change is always shown at the top of this page under "Last Updated." Continued use of FortuneGames after changes take effect constitutes acceptance of the updated policy.
For any questions regarding the Privacy Policy: support@fortunegames.world — We typically respond within 24 hours.
As digital services grow in Bangladesh, so does awareness around personal data security. More people are asking: is it safe to share my name and phone number on a website? FortuneGames takes that question seriously.
We've noticed that many members hesitate when asked for a phone number during registration — and that's completely understandable. At FortuneGames, your phone number is used solely for OTP verification and urgent security alerts, never shared with advertisers. Keeping that promise matters to us more than any commercial gain.
FortuneGames doesn't rely on technology alone to protect your data. Every staff member is trained on data handling policies. No employee can access member information beyond what their role requires. All data access is logged and reviewed on a regular basis.
FortuneGames believes that trust in a gaming platform is built through consistency and honesty. Publishing a privacy policy isn't just a legal obligation — it's a commitment to being transparent with you.
FortuneGames plans to launch a dedicated Privacy Dashboard in the future, where you will be able to see exactly what data is held about you, how it is being used, and submit a deletion request — all without needing to email support. All members will be notified once this feature goes live.
Data Protection Layers
Learn more about our multi-layered approach to data protection.
Firewalls, DDoS protection, and intrusion detection systems are active at all times. Abnormal traffic is blocked automatically.
Stored data is protected with AES-256 encryption. Passwords are never stored in plain text — only their hashed values are kept.
Only authorized personnel can access specific data. Every access point is restricted under a "Least Privilege" policy.
Data is backed up regularly. The risk of data loss due to any technical issue is kept as close to zero as possible.
Get Started Safely
FortuneGames is committed to keeping your data safe and is always here for you. Register today and enjoy the best gaming experience in Bangladesh.
Your data is safe at FortuneGames. Join now and enjoy a special bonus on your first deposit.
Answers to frequently asked questions about game and account policies.