Gaming should be enjoyable, not stressful. FortuneGames provides all responsible gaming tools completely free — you stay in control, always.
Our Pledge
FortuneGames believes every member deserves a fun and safe gaming experience.
Set a daily, weekly, or monthly deposit limit for yourself. Once your limit is reached, no further deposits are possible — the system blocks them automatically.
Set a maximum duration for each session. When time is up, the system automatically pauses your session — you cannot override it and keep playing.
Option to self-suspend your account for anywhere between 24 hours and 6 months. No logins are possible during the break.
Your session ends automatically once you've lost a set amount. Your losses cannot exceed the limit you've chosen.
If a self-suspension doesn't feel like enough, you can apply for permanent account closure. This cannot be reversed — it's entirely your decision.
Pop-up messages appear at regular intervals summarising how long you've been playing and how much you've won or lost.
Have Questions?
View FAQsResponsible gaming isn't just about "playing less." It means keeping gaming as a controlled part of your entertainment — where you decide how much time and money to spend, and you stick to those limits.
Responsible gaming at FortuneGames rests on three principles. First, gaming should always be for entertainment — not an attempt to recover lost money. Second, you should only play within your financial means. Third, gaming should never take priority over the other areas of your life — your work, family, and health.
Online gaming is growing fast in Bangladesh. From cricket betting to Live Casino, many people enjoy it as a great source of entertainment. FortuneGames wants that experience to stay positive and healthy. The responsible gaming tools on the platform aren't there just to tick a compliance box — they're genuinely effective and easy to use.
Gaming only becomes a problem when it gets out of control. The tools and guidance on this page are here to help you stay in control.
FortuneGames gives every member four powerful tools to stay in control of their gaming experience. All of them are completely free and available at any time from the Settings section.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set. Lowering a limit is instant; raising one requires a 72-hour waiting period, to prevent impulsive decisions.
Set a daily limit on how long you can play. You'll receive a warning 15 minutes before your time is up. Once the limit is reached, your session ends automatically.
Once you've lost a set amount, your session will end automatically. This reduces the risk of chasing losses and losing even more. Limits can be set on a daily, weekly, or monthly basis.
Choose a self-suspension period from 24 hours up to 6 months. If you need longer, you can apply for permanent account closure — this cannot be undone.
These tools may reduce FortuneGames' revenue — yet they remain active at all times, because our members' well-being matters more to us than profit.
Gaming addiction typically develops gradually. It can be hard to notice when things are starting to go too far. If you or someone close to you shows more than one of the signs below, it's important to seek help.
Placing bigger bets after a loss because you think you're "due a win" is one of the earliest signs of problem gambling.
Using money meant for everyday expenses on gaming, or playing with borrowed money, is a serious warning sign.
Hiding or downplaying how much time or money you spend on gaming from family or friends.
Feeling irritable, frustrated, or restless when you can't play — and jumping back in at the first opportunity.
Gaming is causing you to lose focus at work, fall short on family responsibilities, or drift away from friends.
You now need to play more than before to feel the same level of enjoyment.
Experiencing these signs is not a sign of weakness — it is a health issue that can be addressed with the right support. The FortuneGames support team is always ready to help, without judgment.
Ask yourself the questions below and answer honestly. If you find yourself saying "Yes" to most of them, consider seeking help.
This is not a diagnostic tool — it is a general self-check. If you answered "Yes" to most questions, please reach out to FortuneGames support.
FortuneGames' responsible gaming tools are just a few taps away in Settings. Here is a step-by-step guide.
Log in to the FortuneGames website or app and tap your profile icon in the top right corner.
From the profile menu, select the "Responsible Gaming" option. All tools are available there in one place.
Choose from deposit limits, session time, or loss limits — whichever you need — then enter the amount or duration.
To set or change limits for your own protection, an OTP will be sent to your registered phone number. Use it to confirm the change.
Deposit and loss limits take effect immediately. Increasing a limit requires a 72-hour waiting period.
If you have trouble setting any tools, or want to request a self-exclusion or permanent closure, contact FortuneGames live chat support directly. The support team is available 24/7.
FortuneGames strictly prohibits anyone under 18 from registering. Age is verified at sign-up, and KYC documents may be requested when necessary.
Parents and guardians are encouraged to monitor the devices and accounts used by children and teenagers. If you suspect a minor is accessing FortuneGames, please contact our support team immediately.
FortuneGames support is always here to talk about responsible gaming, help you set limits, or process a self-exclusion request. Reaching out takes courage and good judgment.
24/7 support in Bangla. Average response time just 2 minutes. Get help instantly for any question or issue.
For More Complex Issues support@fortunegames.world Write to us at the address below. We typically respond within 24 hours.
FortuneGames has a dedicated Responsible Gaming team ready to support you in a safe, non-judgmental way.
There's still a social stigma around online gaming in Bangladesh — many people see it as harmful by default. FortuneGames doesn't share that view, but we do agree on one thing: uncontrolled gaming can cause real harm.
The difference comes down to being "in control" versus "out of control." Someone who bets on a cricket match twice a week, sticks to a set budget, and sleeps just as soundly whether they win or lose — that's entertainment. But when someone stays up through the night, bets with household money, or hides their gambling from family — that's a problem.
FortuneGames continuously works to make its responsible gaming tools simpler with every update — because a great platform does more than offer games; it keeps its members well and happy.
If you or someone you know is struggling with gaming, don't hesitate to reach out for help. Talk to the FortuneGames support team, a trusted family member, or a professional counsellor. It may feel like a difficult step, but it's the right one.
FortuneGames is an entertainment platform — not a source of income. Winning is never guaranteed, and gaming cannot solve financial problems. Play within your means and enjoy it responsibly.
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